If you have purchased a non-transferable item twice, please provide the transaction log of both transactions to receive refund.
If you have played gacha and received the same item twice (transferable), you can sell the items on marketplace or to your friends. In this case we do not issue refunds.
Don’t find an answer to your question? Please contact Hikaru Enimo-Lefevre per IM, NC or email.
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.